Top 10 Benefits of Hiring Customer Support Virtual Assistant for Your Business

What is a Customer Support Virtual Assistant?

A Customer Support Virtual Assistant is a remote employee who can help businesses with customer service tasks. They can provide timely and effective responses to customer inquiries, offer round-the-clock support, and resolve customer issues, which builds brand loyalty. Additionally, these virtual assistants can manage multiple communication channels, such as email, chat, and social media, ensuring that customers receive assistance in their preferred manner. By streamlining support processes, they contribute to a more efficient and satisfying customer experience.

Why is Customer Support Important During Peak Season?

Having customer support is important, not just during the peak season, but at any other time. Having a responsive customer support service shows that a company is dedicated to providing its service and is living up to the promises of its product to ensure customer satisfaction. In an article written by MailChimp, one of the reasons why there are repeat customers is because they (the customers) experienced good customer service. When it comes to customer retention, it’s the after-sale care that has a big factor and is likely to have an additional purchase after getting a good service experience. 

Why?

Because customers like it when they are being heard and that their inquiries or issues (no matter how simple) are being accommodated. It shows that the brand is dedicated to giving service beyond the transaction. 

Here are some tips to improve your customer service:

• Respond promptly: Good customer retention can increase profit, and one of the factors that creates repeat customers is good customer service. So make sure that you can respond promptly to customer inquiries, whether it’s by email or on the phone. Don’t put them on hold!
• Be engaging: Having an engaging and enthusiastic customer support representative helps during a conversation. Remember, each call made is a conversation; it’’s best to keep the conversation going and clear to understand the problem and find a way to fix it. While there are customers who are already expressing frustration upon making the call, it’s best to keep a calm tone and not escalate the situation by butting heads with them. Identify the problem, analyze, and address the situation. This can help with delivering effective and efficient customer service calls and contribute to good feedback.
• Personalize each customer’s experience: Related to the previous bullet, every call is different, just as every caller is unique. Each one has a different problem with a different background. Let’s say Customer A and Customer B have the same inquiry, but Customer A isn’t really good with it when it comes to technology, and Customer B prefers to have someone help them rather than opening a blog article that explains their issue. Same problem but different issues. By having a human element behind the desk, you can provide a personalized customer experience that tailors to each of the customer’s preferences. 
• Listen to their feedback: Remember, not every system is perfect; it’s important to ask for feedback to help you improve your business’ system or process, and what better way to know about what your business needs improvement on than from asking your customers? Your patrons. Your customers are a good source of information to know what you need to do to improve your business. Make sure to listen to their feedback and see which and how you can use those to improve.
• Reward their loyalty: Lastly, give them rewards for helping you improve. It doesn’t have to be something huge. You can personalize that reward based on the data you have on the customer. You can offer loyalty programs or targeted promotions through email marketing to keep them updated on what’s latest. It’s also a way of showing that you haven’t forgotten about them too.

The Benefits of Hiring a Customer Support Virtual Assistant

Improved Customer Service

Hiring a Customer Support Virtual Assistant helps you address real-time customer inquiries and responses, ensuring each user or customer on your platform and engaging in your business receives high-quality after-sale services. This can help boost your company’s rating and reviews and earn good standing testimonies from them, which boosts authority and gains, possibly, new clients.

Here is a more detailed list on how hiring a Customer Support Virtual Assistant can improve customer service for your business:

• Respond to inquiries: Virtual Assistants can respond to real-time customer inquiries. Instead of having a bot service that will redirect users to articles about how to solve their problem, Customer Support Virtual Assistants can aid users in addressing unique inquiries instantly and provide personalized help for those who may not be well-versed with technology.
• Provide quick responses: Customer Support Virtual Assistants can provide prompt and personalized responses to users. If you haven’t integrated a chatbot in your customer service, having a Customer Support VA can help with prompt responses to inquiries and provide alternative solutions to different queries. 
• Improve customer satisfaction: With a human element behind the customer services or customer supports, users find it to be more accommodating than having a chatbot installed. Though chatbots are helpful, especially for answering “frequently asked questions” about a certain product or service, human Virtual Assistants are able to professionally address and provide solutions to clients when able to, unlike with bots. 

In summary, a Customer Support Virtual Assistant personalizes the approach to customer interaction, giving the impression that the business or company cares for the after-sales with their clients.

Increased Productivity

• Streamlines Tasks: Hiring a Virtual Assistant can help streamline simple and repetitive tasks, such as organizing and responding to emails. It may look easy, but answering emails may take up your time, especially when it’s all piled up. And sometimes we tend to forget about answering customer inquiry emails because we’re far too busy with the bigger goals of the company.
• Free Up Time: Related to the previous point, having a Virtual Assistant to focus on the administrative tasks helps you to focus on company strategies and see the bigger picture of the company. 

Cost Savings

• Flexible Payment: When it comes to Virtual Assistants, the payment scheme can be either done as stated in the agreement between the company and the candidate, per hour, or per output. This depends on the agreement done by the Virtual Assistant and the business.
• Remote Staffs Do Not Require In-Office Equipment: While there are companies that prefer to provide their Virtual Assistants with company laptops and other equipment, one of the benefits of having a remote staff is removing the cost of creating space in the office to accommodate them. Customer Service would sometimes be teams, and to accommodate a team it would mean tables, rooms, or expanding the office to give them a good working environment.  Hiring remote or a virtual assistant saves the office all that cost. 

Other Benefits

• Scalability: Virtual Assistants can adjust to the needs of the company. They can scale their services to meet the requirements, such as an increase in email volumes, when needed.
• Administrative Agility: From email organization and response, Virtual Assistants can perform administrative duties, schedule coordination, and research for you and help you and your business keep on track with all that is happening.
• Time Management: Virtual Assistants are trained to have exemplary organizational skills. For businesses running Airbnbs, this can be a great asset, especially when it comes to scheduling bookings, cleaning, and maintenance for the vicinity. 

How Rubii Helps You Find Top Customer Support Virtual Assistants

Now that we know what a Customer Support Virtual Assistant is and the benefits of hiring one, here comes the next challenge: finding and going through the hiring process of a customer support virtual assistant. 

Well, don’t worry.

Rubii is an offshore recruitment agency specializing in finding and connecting businesses to global remote talents that address their needs. Rubii can handle all of the processing of the initial interviews, hiring, onboarding, and handling of contracts, so you don’t have to go through all that nitty-gritty.

Learn more about Rubii’s Solutions and Performance Monitoring to get to know more of our capabilities. 

Conclusion

In summary, having a Customer Support Virutal Assistant is can have a huge impact on your business, especially when building brand loyalty. They are able to address the “little things” that we often overlook because of other responsibilities. Having a designated customer service Virtual Assistant can help in organizing and responding the inquiry calls and emails which can increase customer satisfaction for prompt response and for addressing the problem. Other than that, hiring a Virtual Assistant Customer Support is more cost-friendly, as it does not require a physical office space for them. Lastly, when hiring for a virtual assistant for customer support, Rubii can assist your business in finding, hiring, and onboarding all throughout. 

Contact us at Rubii to start your journey toward building a high-performing global workforce. Click here to get in touch.